Last Updated: 12 September 2025

We want you to be happy with every purchase from [Your Store Name]. This policy explains how to return items, request refunds, and handle faulty or damaged products.

1. Your Rights Under Australian Consumer Law (ACL)

All products come with guarantees that cannot be excluded under ACL. You are entitled to a refund, replacement, or repair if an item is faulty or not as described. These rights are in addition to any standard return or refund policies.

2. Change of Mind Returns

If you simply change your mind, you can request a return within 7 days of receiving your order, provided that:

  • The item is unused, unassembled, and in original packaging.

  • The item is not custom-made, personalised, or on sale.

Return Costs:

  • You are responsible for return shipping costs.

  • A 10% restocking fee may apply.

How to Return:

  1. Contact our customer support team via email or our website.

  2. Include your order number and photos of the item (if possible).

  3. Send the item to the address provided by our team.

Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect your item.

3. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery with your order number and clear photos or a video of the issue.

We will:

  • Send a replacement, repair, or refund depending on the situation.

  • Cover any return shipping costs if the issue is our fault.

4. Warranty

Most products come with a 12-month warranty for manufacturing defects or faulty parts.

Warranty does not cover:

  • Normal wear and tear

  • Damage from incorrect use, storage, or assembly

  • Cosmetic imperfections that don’t affect function

To submit a warranty claim, please contact us with your order number and provide photos or a video of the issue. We’ll guide you through repair, replacement, or refund options.

5. When Refunds May Be Refused

Refunds or returns may not be accepted if:

  • The item has been used, altered, or assembled.

  • The item is missing original packaging or parts.

  • The return is outside the approved timeframe.

  • The item was damaged due to misuse or neglect.

6. Exchanges

We do not offer direct exchanges. To get a different product, return your original item and place a new order.

7. Customer Support

If you need help, our team is available Monday through Friday, 8:30 am–4:30 pm AEST. Contact us via:

  • Website Chatbot

  • Email: ozhomedeal@gmail.com

  • Contact Form

We aim to respond within 24 hours on business days.