Last Updated: 12 September 2025

We want your shopping experience with OZ Home Deals to be smooth and stress-free. This page explains how we ship, track, and deliver your orders.

1. Where We Deliver

We deliver across Australia to most metro and regional areas. Some remote or rural locations may have extra charges or limited service. We will contact you if this affects your order.

Please note:

  • We do not deliver to PO Boxes or Parcel Lockers.
  • International shipping is not available.

2. Dispatch Times

  • Orders are usually dispatched within 1-2 business days.
  • Orders placed on weekends or public holidays are dispatched the next business day.
  • During busy periods (e.g., Christmas, Black Friday), dispatch may take 1-2 extra days.

3. Estimated Delivery Times

Delivery times vary by state and location. Use these as a general guide:

State Metro Regional
VIC 3-9 days 4-14 days
NSW 4-10 days 5-15 days
QLD 4-10 days 5-15 days
SA 4-10 days 5-15 days
WA 5-15 days 6-20 days
TAS 5-10 days 6-15 days
NT 5-15 days 6-20 days

Delays may occur due to weather, courier disruptions, or remote locations.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking link by email. Tracking usually activates within 24-48 hours. If it is not working after 48 hours, contact us and we will help.

5. Delivery Expectations

  • Delivery is to the ground floor only. Couriers cannot climb stairs or enter buildings.
  • Authority to Leave (ATL) is standard. If you prefer someone must sign, indicate this at checkout.
  • For properties with long driveways, gated entries, or multiple dwellings, delivery will be made to the most accessible point.

6. Preparing for Delivery

  • Ensure clear access to the delivery area.
  • For apartments, couriers deliver to the main ground floor entrance.

7. Special Requests

  • Use the Notes field at checkout for delivery instructions (e.g., leave at front door).
  • Couriers cannot guarantee special requests, but will do their best if safe and practical.

8. Missed or Failed Deliveries

  • Couriers may leave a card with redelivery instructions.
  • Parcels are usually held for 7 days before returning to sender.
  • Redelivery fees may apply.

9. Changes to Delivery Address

Contact us immediately if you need to update your address. Once dispatched, we cannot guarantee changes, but we will try our best. Additional fees may apply.

10. Split Deliveries

Some items may arrive separately if shipped from our Sydney and Melbourne warehouses or from different suppliers. Tracking information will keep you updated.

11. Damaged or Missing Items

  • Inspect your order on arrival.
  • Report damaged or missing items within 3 days with photos or video.
  • Our freight protection covers loss or damage until delivery. We cannot be held responsible after delivery or ATL.

12. Remote Area Limitations

Certain postcodes may incur extra delivery charges or require alternative arrangements. If your area is affected, we will contact you before dispatch.

13. Delivery Liability

Once your order is delivered or safely left with ATL, the risk passes to you. We are not liable for theft, loss, or damage after delivery.

14. Need Help?

Contact us via:

Our team is available Monday to Friday, 8:30 am to 4:30 pm AEST and aims to respond within 24 hours.